About these terms
These Terms and Conditions describe the rules for using ReservaZap’s website and booking features. References to “ReservaZap,” “we” and “our” mean the legal operator identified below. A “professional” is the individual offering a beauty service; a “customer” is the person requesting or receiving that service.
- Legal operator
- ReservaZap LLC
- Registered address
- Djure Danicica 11, Smederevo, 11300, SerbiaУлица Ђуре Даничића 11, 11300 Смедерево
- Contact
- cadjenovicr@gmail.com
By creating an account or submitting a booking request, you agree to these terms to the extent permitted by applicable law. Where an express acceptance process is legally required, that process must be provided. If you do not agree, do not create an account or submit a booking.
This is a draft for review. Applicable law and any market-specific provisions must be confirmed before publication.
ReservaZap’s role
ReservaZap provides technology that connects customers directly with individual beauty professionals. Professionals manage their own profiles, services, prices, availability and appointment policies. Customers use a professional’s unique booking link or QR code to request an appointment without installing an app or creating a customer account.
The beauty service is provided by the professional, who is responsible for their work, qualifications, service location and compliance with applicable requirements. ReservaZap does not employ the professional or provide the beauty treatment. Phone verification confirms control of a number; it is not a professional licence, background check or guarantee of service quality.
Accounts and eligibility
Professional accounts are intended for adults who can legally enter agreements and offer their services. Registration requires a phone number, password and phone verification. A professional name and the required booking information are completed during onboarding.
Provide accurate information, use a number you control and protect your credentials. Do not share passwords or verification codes, impersonate another person or allow unauthorised access. Inform the operator if you suspect account misuse.
Customers do not need an account, but must provide accurate booking details and complete the required phone verification. A booking for a child must be made by a parent or legal guardian where permitted by the professional and applicable law.
Professional responsibilities
- Keep service descriptions, duration, pricing, appointment location and availability accurate and current.
- Hold any qualifications, registrations, permits or insurance required for the services you provide.
- Publish only content and photos you have permission to use, and avoid misleading claims about skills or results.
- Review booking requests promptly and communicate material appointment changes to affected customers.
- Disclose applicable cancellation, rescheduling, no-show and payment policies before the customer commits to the booking.
- Use customer information only for lawful purposes connected with your services and respect privacy and messaging permissions.
A booking page becomes public when published. Its address is assigned automatically and remains the same when the professional changes their display name or profile information.
Booking requests and confirmation
Available times are calculated from the professional’s schedule and existing reservations. A time displayed on the calendar is subject to a final availability check when a booking is submitted or approved.
When manual approval is enabled, submitting a request does not confirm the appointment. Pending requests do not guarantee or reserve a time slot. A request may be declined, expire or become unavailable before it is approved. When automatic confirmation is enabled, the status displayed after submission identifies whether the appointment is confirmed.
Check the date, time, service, location, price and booking status. Keep your booking management link private. Applicable verification, booking limits and security checks may be required for creating or changing an appointment.
Changes, cancellations and attendance
Use the booking management features to request a change or cancellation when available. The professional’s disclosed notice periods and booking policies apply, subject to mandatory law. A proposed new time is not final until accepted and confirmed through the booking workflow.
If an online action is unavailable or a change is urgent, contact the professional directly. A WhatsApp conversation, unanswered message or blocked notification does not automatically update the booking record. Confirm that the appointment status has been changed.
Customers should attend on time or give prompt notice if they cannot attend. Professionals should promptly notify customers of cancellations or service changes. Any cancellation or no-show charge must be lawfully disclosed and agreed where required; ReservaZap does not automatically charge such fees in the current version.
WhatsApp and other communications
Customer phone verification uses a WhatsApp code and the permission presented in the booking flow. Professional registration and password recovery currently use SMS codes. Appointment communications may use the channels enabled for the service.
Customers and professionals may contact each other directly using WhatsApp links where available. Those conversations are also subject to WhatsApp’s terms and each party’s own responsibilities. Do not use booking details for spam, harassment or unrelated marketing without a lawful basis and any required permission.
Messages may be delayed, blocked or fail to arrive. Check the appointment status in ReservaZap and contact the professional if anything is unclear. Mobile network or third-party service charges may apply under your own agreements with those providers.
Prices and payments
Service prices are set by the professional. Confirm what is included and any applicable additional charges before receiving a service.
The current ReservaZap version does not process online payments, deposits, payouts or subscription charges. Payment for a beauty service is arranged directly with the professional. ReservaZap does not hold customer funds or issue payment refunds for transactions made outside the platform.
If paid platform features or online payments are introduced, their pricing, payment provider and relevant terms must be disclosed before a charge is authorised. Nothing in this section removes rights you may have under applicable consumer law.
Acceptable use
You must not use ReservaZap to:
- Create fake appointments, repeatedly reserve times without an intention to attend, or submit requests using another person’s number without authority.
- Bypass phone verification, rate limits, booking limits or other access controls.
- Access another professional’s private records, misuse booking links or collect customer information without authorisation.
- Upload unlawful, abusive, fraudulent or infringing content, or introduce malicious code.
- Disrupt the service, harass users or misrepresent your connection with ReservaZap or another professional.
The platform may limit requests or suspend access when reasonably necessary to investigate misuse, protect users or meet legal obligations.
Your content and privacy
You retain your rights in content you provide. You give ReservaZap a limited, non-exclusive permission to host, process, resize and display that content as needed to provide the service, including showing published professional profiles and service images.
Do not upload information or photos you are not entitled to share. Private customer information must not be included in public profile content. Removing content ends its public display, subject to necessary backup, security and legal retention.
Our Privacy Policy explains the information handled by the platform, communication providers, essential browser storage and applicable privacy choices. It does not replace a professional’s own responsibilities for their use of customer data.
Availability and account access
We aim to provide a reliable booking service, but maintenance, network failures, third-party interruptions and other issues can affect access. We do not promise uninterrupted operation or the delivery of every message.
Access may be restricted or suspended for security concerns, serious breaches of these terms or legal requirements. Where appropriate and legally permitted, the operator should explain the restriction and provide a way to raise a concern. Contact the operator to request account closure or help with information associated with an account.
Closing or suspending a platform account does not automatically resolve outstanding appointments, service payments, customer complaints or applicable recordkeeping duties.
Responsibility and disputes
Professionals are responsible for their beauty services and customers are responsible for their own booking conduct. Contact the professional first about the treatment, attendance, service price or an off-platform payment. Contact ReservaZap about technical issues, account access or suspected misuse of the platform.
Each party remains responsible to the extent required by applicable law. These terms do not exclude liability that cannot lawfully be excluded or remove mandatory consumer rights. ReservaZap’s role as a booking platform does not eliminate its responsibilities for its own conduct.
Draft provision: the governing law and dispute forum must be confirmed for the legal operator and launch markets before publication. Any final provision must preserve mandatory consumer protections and access to competent courts or regulators.
Updates and contact
These terms may be updated as the service evolves or legal requirements change. The revision date appears at the top of this page. Material changes will be communicated, and agreement obtained, where required by applicable law.
Contact cadjenovicr@gmail.com with questions about these terms or the platform. Our available contact channels are also listed in the homepage Contact us section. These draft terms still require review for the countries where ReservaZap operates before publication.
These terms concern the ReservaZap booking platform. Any additional agreement for a beauty service must be clearly communicated by the professional and comply with applicable law.